Activation help
Walk through scanning your QR code and turning on your eSIM.
Connection issues
Diagnose signal, data and APN problems while traveling.
Billing & refunds
Manage receipts, refunds and the 30-day money-back guarantee.
Contact our support team
Can't find your answer above? Send us a message and we'll reply within 24 hours.
Top questions
The things travelers ask us most.
Open Settings → Cellular/Mobile → Add eSIM, then point your camera at the QR code in your account (Profile → your eSIMs). Confirm the carrier and choose 'Mobinil eSIM' as your data line.
Validity begins the moment your eSIM first connects to a network in your destination country — not when you buy it. Buy in advance with confidence.
Yes. Open the Mobinil app, tap your active eSIM, and choose a top-up bundle. Data is added instantly with no re-installation.
We offer a 30-day money-back guarantee on unused plans. Contact support and we'll process it within 3 business days.
Yes — wherever the local carrier supports 5G, your eSIM will connect at 5G speeds. Plan listings show whether 5G is available for each destination.